"Fake tech support" scams claim many victims, often older or busy people. The idea: make you believe your computer is infected to extract money or remote access. Here is how to spot them.
The warning signs
- A window or page saying "Your computer is infected, call this number" — often with an audio alarm.
- An unsolicited call claiming to be "Microsoft", "Apple" or your provider. These companies do not call like that.
- You are asked to install remote-access software (AnyDesk, TeamViewer) then to pay.
- Payment in gift cards, an urgent transfer or crypto. Always a scam.
What to do with a fake alert
Do not call the number. Close the window (or force-quit the browser). Install nothing, give no access, pay nothing. The fake alert usually disappears once closed — it does not reflect a real virus.
If you already gave access or paid
- Disconnect the computer from the internet.
- Change your important passwords from another device (bank, email).
- Contact your bank if a payment went through.
- Have the machine checked and cleaned by a trusted technician.
How to recognise a real professional
A serious technician does not call to announce a virus, does not ask for gift cards, and clearly explains the work with a quote. In Paris I offer virus removal and secure remote support. When in doubt: ask for advice or 07 66 84 52 57.